Holidays in the nature reserve Alpe di Siusi
Our Goldknopf alpine lifestyle Hotel is situated inside a natural park on the traffic-calmed Alpe di Siusi. Our hotel guests receive a special driving permit which we are happy to send to you by post. We therefore need to know your first name, last name, type of car, registration number, and your arrival and departure date. Please print your driving permit and display it clearly visible on the dashboard behind the windscreen.
In winter you can only park at the Hotel Ritsch. We will collect you from there. A spectacular snow groomer ride to the hotel awaits you!
In summer you can park free of charge at the hotel and at the Spitzbühl car park. At the Compaccio car park (centre) our hotel guests enjoy a discount of 50%.
Because we all enjoy a traffic-calmed Alpe di Siusi there are no other parking facilities anywhere on Alpe di Siusi.
There are no time restrictions for arrival and departure.


Im Winter
During the winter months the car park is located at the Hotel Ritsch (garage parking on request). From there it’s an exciting ride in a snowcat to our hotel! This shuttle service at your arrival and departure is free of charge.
Please note that from December 2015 there are fixed collection times on Saturdays: in the morning at 9:30, 10:30 and 11:00 a.m. and in the afternoon at 1:00, 2:00, 3:00 and 4:00 p.m. Other times and other shuttle services on request and for a charge of €10.00 person and ride.


Check in & Check out
On your day of arrival your rooms will be available from 2:00 p.m. We request that you leave your room by 10.00 am on your day of departure.


Booking and payment terms
  • Your booking is only binding after we have confirmed it and have received your credit card information (name, number, expiry date) or a deposit of 30% of the total amount.
    Our bank details:
    Bank: Raiffeisenkasse Kastelruth
    IBAN: IT96P0805623100000300002623
    BIC: RZSBIT21011
    The Reference is the number of the deposit letter.
  • We are happy to accept cash, your EC card or debit card and credit cards (except AMEX and Diners).

Children
Children are very welcome. We offer you:
  • Cot
  • High chair in the dining room
  • Outdoor playground with slides, swings and see-saws
  • Trampoline
  • Table tennis and table football
  • Nearby ski kindergarten
  • Private ski instructor (on request and for a charge)

Children’s prices
Children sharing in their parents’ room with 2 full paying adults
  • under 3 years 80% discount
  • 4-6 years 50% discount
  • 7-12 years 20% discount
  • from 13 years 10% discount

Dogs
Small dogs (weighing less than 10 kg) are allowed, upon advance notice. Please note that your four-legged friend is not allowed into the dining rooms and the wellness area. Please bring your own pet basket or blanket.
We charge € 30.00 per dog per day (excluding food), and € 20.00 per cat per day (excluding food).


Early book discount
For reservations confirmed with a deposit 12 months prior to arrival, we will take 5% off the price of half-board accommodations.


Room number
We are not able to guarantee you your floor, location and room number within your specified category.


Cancellation
We look forward to welcoming you. Once we have confirmed your room the confirmation is binding. We therefore ask for your understanding that we do not return your deposit and charge a cancellation fee should you have to cancel your booking. The following cancellation charges apply:
  • Up to 21 days prior to the booked arrival date we charge 50% of the total amount
  • Up to 10 days prior to the booked arrival date we charge 70% of the total amount
  • After that we charge 100% of the agreed total price.
  • In the case of late arrival or early departure the respective days are also charged at 100% of the daily price
To save yourself unpleasant costs we recommend you take out holiday cancellation protection insurance.